Dear Graco,
I love that you sent my order in a reasonable amount of time. However, I hate that you sent me a motor unit that does not work. Normally when you put batteries in something, it should power on. The motor you sent me did not. What a let down. I told Kaleb all day about how the motor would be arriving and he would get to swing all night long. You can't imagine his disappointment when I had to tell him you sent me a broken motor. He cried and spit up several times the rest of the day -- I'm sure it was because he was so upset about the swing.
The customer service rep was very helpful and will be sending me another motor free of charge. She said I don't even have to worry about sending the broken motor back. Thank goodness... because Lord knows I don't have time for that. I'm lucky to get a shower and 3 squares a day.
May I make a suggestion for this time around? Pack the motor a bit better. Put it in a box that is smaller or if you are going to pack it in a box 3 times its size, put some cushioning in it. Maybe then, it would work upon arrival.
You know what they say -- third times a charm! We can only hope...
Sincerely,
This Tired Mama
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5 comments:
I hope this swing is worth it...you are having to put a lot of work into getting it to work!!! Good Luck with the second motor.
Uggggg!How frustrating.Hope it goes better this time around.
Its time to bury that swing. TAKE IT BACK.....
I agree with nannie!!!
Rachael - your so creative! Great letter - and sure to get some attention at Graco!!!
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